HELP
Shipping & Returns
Fast, reliable delivery and hassle-free returns — because great service matters as much as great jewelry.
DELIVERY
Shipping Options
Same-day dispatch
Orders placed before 2pm CET are dispatched the same business day.
Order tracking
Track your package in real-time via the link in your dispatch email.
Insured delivery
All parcels are insured for their full value from our door to yours.
RETURNS
Our Return Policy
30-Day Free Returns
Changed your mind? No problem. Return any unworn item in its original packaging within 30 days of delivery for a full refund or exchange. Returns within Denmark are completely free.
International returns: we'll deduct the outbound shipping cost from your refund. We can't refund local import duties.
How to Return
- 1Log into your account and visit your Orders page
- 2Select the item(s) you wish to return and the reason
- 3Print the prepaid return label we email you
- 4Drop it at any PostNord location — refund within 3-5 days
Please note: Items must be unworn and in original condition with all packaging intact. Earrings cannot be returned for hygiene reasons. Sale items are final sale and cannot be returned.